Frequently Asked Questions

General

What is Orcrate.com?

Orcrate.com is an online shopping platform offering a wide range of products, including fashion, electronics, home essentials, accessories, and more – all at affordable prices and with reliable delivery.

How do I place an order?

Browse through our categories or search for a product

Click on the item you like and select your preferences (size, color, etc.)

Click “Add to Cart” and proceed to checkout

Fill in your shipping details and payment information

Confirm your order and you’re done!

What payment methods do you accept?

We accept a variety of payment options, including:

Credit/Debit Cards (Visa, MasterCard, etc.)

Net Banking

UPI

Cash on Delivery (select locations)

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also log in to your Orcrate account and check the status under “My Orders.”

How long does delivery take?

Delivery typically takes 3–7 business days, depending on your location and the product ordered. You’ll see estimated delivery dates at checkout.

What is your return and refund policy?

We offer a 7-day return policy for most products. If you're not satisfied with your order, you can request a return or exchange within 7 days of delivery. Refunds are processed once the returned item passes quality checks.

Is it safe to shop on Orcrate.com?

Yes! We use secure encryption and trusted payment gateways to ensure your personal and payment information is completely safe.

Can I change or cancel my order after placing it?

If your order hasn’t been shipped yet, you can contact our support team to request a cancellation or change. Once shipped, orders cannot be changed or canceled.

How can I contact customer support?

You can reach us via:

Email: support@orcrate.com

Contact Form: Visit our Contact Us page

Chat: Use the live chat option available on our website (during business hours)